3 best practices for tech spending in banking

An overwhelming 96% of banking executives plan to either maintain or increase their technology budget this year, with 64% spending more, according to CSI’s 2020 Banking Priorities Survey. Even with financial institutions doubling down on technology, it’s easy for banks and credit unions to spread resources and capital too thin when trying to keep up with changing times.

But instead of going after all the things, spend your money in areas supporting these three best practices.

Focus on the customer and member experience

It’s easy to see the connection between digital banking software and improved customer experience. But plunking down money for software improvements is only worth it if customers can see and like the change. Marrying multiple systems into one, easy-to-use CRM for banking is always a win-win because it saves time for customers and staff.


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