3 ways mobile card controls provide the ultimate member experience

It is no secret that financial services have gone mobile. According to The Economist’s study, “Retail Banking. In Tech We Trust.,” 72% of people using a mobile phone in the last six months conducted at least one bank transaction. However, all too often, the most commonly used mobile services are minimal – they’re often limited to checking balances, transferring funds between accounts or paying bills.

Mobile apps have the power to do so much more. Linking a credit union’s debit and credit cards to a comprehensive card control app enables members to strengthen security, more actively manage their finances and issue digital cards to friends and family. The level of control provides credit unions a powerful member experience tool that actively engages users from the initial card issuance through its daily use.

Security Protections to Stop Card Fraud

As technology advances and consumers are made more widely aware of all that is available, there is a heightened sense of worry regarding the safety of their funds. Through card control apps, members are given a capability that enables them to manage any fraudulent charges to their account within a few taps on their phone. All transactions are able to be approved or denied within the app, allowing for any incorrect purchases to be flagged and the credit union’s fraud department to be immediately made aware. This addition shaves vast amounts of time off the usual fraud recognition and resolution process.

 

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