Chatbots are transforming how we interact with businesses every day. Consumers can ask questions, receive suggestions, place orders, and make payments with the help of chatbots designed to streamline the customer journey. The technology also provides the benefit of analyzing past behavior to help predict future actions. This data mining allows chatbots to “learn” from historic behavior and apply this knowledge to curate more personalized experiences going forward.
Chatbots also give businesses the ability to provide on-demand customer service that doesn’t rely exclusively on physical teams of customer service representatives—something that became essential almost overnight during the global pandemic. Rather, chatbots can be deployed strategically to service customers in tandem with their human counterparts, delivering a more streamlined and coordinated customer experience than ever before.
Bill payments are just one step of the customer journey where chatbots have a big impact. Here are four ways that chatbots are revolutionizing how businesses present billing information and accept electronic payments from their customers.
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