Alexa, how does Numerica do payments?

Early adoption and member convenience drive strategy at this Spokane cooperative.

Mark Fox joined Spokane Railway Credit Union as a teller in 1996. In 2015, he became the first vice president of payments for what’s now Numerica Credit Union($2.2B, Spokane Valley, WA).

More than just the credit union’s name has changed over the years. In fact, change has become a constant for Numerica and for Fox, who left the credit union in 2002 and returned in 2012 as assistant vice president of e-services.

Here, Fox talks about evolving channels, growing expectations for payments delivery, early adoption, security, and more.


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