Syndicated

As shared during our recent webinar, 2021 Fraud Crystal Ball, credit unions continue to face security risks from experienced bad actors. Member attacks are becoming more frequent and creative, and…

There are many reasons to include a service agreement with the purchase of a document or check scanner from USC. Below are just a few. Check out our infographic on…

We have blogged several times before about the Telephone Consumer Protection Act (TCPA) and what is an “autodialer” under the rules and on April 1, 2021 the Supreme Court provided…

The Financial Crimes Enforcement Network (FinCEN) has issued an advance notice of proposed rulemaking (ANPR) to solicit public comment on questions pertinent to the implementation of the Corporate Transparency Act…

NAFCU President and CEO Dan Berger and NCUA Chairman Todd Harper Monday discussed credit union concerns and priorities on a number of key issues, including the need for increased capital…

Wall Street has had more than its share of drama over the last three decades. However, what started to unfold two Fridays ago with Bill Hwang’s Archegos family office had…

Having digital functionality for all aspects of banking is no longer optional. While many small and mid-sized financial institutions hesitated to invest in digital, Covid-19 forced the entire industry to…

Times are changing quickly in B2C marketing for the financial industry. New approaches and terms are surfacing on a regular basis. Over the past year, the drive has been even…

In Part 1 of this series, we introduced ways for your credit union to implement a progressive plan design that enables retirement readiness. Plan design decisions are elemental in helping…

Improving people’s financial well-being takes creativity, commitment and a culture of service. These are the stories of credit unions andhowthey are putting people’s financial well-being at the center of their…

The Consumer Financial Protection Bureau’s (CFPB) stated intention to review the General Qualified Mortgage (QM) rule brings uncertainty and instability to the mortgage financing system, CUNA wrote to the CFPB…

The Bureau of Labor Statistics revealed non-farm payrolls increased 916,000 in March, with the unemployment rate dipping to 6 percent. NAFCU Chief Economist and Vice President of Research Curt Long…

Credit and debit cards have long been a popular payment method in the United States. In 2016, card purchases in the United States represented 56% of all transactions. Yet cultural,…

Despite an accelerating adoption of digital banking in response to the pandemic, credit unions and community banks are still going full steam ahead with physical branching strategies. We recently sat…

Customer Service and Compliance…the two aren’t often said in the same breath, but –– in truth –– they’re connected at the hip. And this week on CRMNEXT’s Banking On Experience,…

If a credit union’s current branches have more space than they need after COVID-19 and the great shift to digital self-service, why not rent excess square footage to a paying…

These days, it’s a pretty safe bet that everyone’s on Facebook. Honestly, it’s kind of weird when you meet someone who doesn’t have an account. Facebook has become the way…

As COVID-19 vaccines roll out and people return to their pre-pandemic work schedules, the obligations of compliance officers may also be returning to “normal” as some of the crisis-related flexibilities…

CUNA received its first nomination for the District 6, Class B special election: Seth Schaefer, president/CEO, Rivermark Community CU, Beaverton, Ore. Two CUNA Directors recently announced their resignation from the…

House Financial Services Committee members Tom Emmer, R-Minn., and Ed Perlmutter, D-Colo., Thursday introduced NAFCU-sought legislation that would improve existing language in the Federal Credit Union (FCU) Act related to…

To understand and appreciate diversity in the workplace, you must first develop an understanding of yourself and the ways in which you and those around you develop your worldview. An…

On March 11, 2021 the Consumer Financial Protection Bureau (CFPB) announced it was rescinding a policy statement it had issued in January 2020. The rescission of this policy statement could…

There’s no getting around it—talking to your loved ones about estate planning can be awkward. It’s understandable! Talking about the inevitable with family members can bring up unwelcome feelings about…

Creating a sound and compliant overdraft program has always been the goal. Since the 2005 Final InterAgency Guidance was published, regulatory examiners were typically the only people who reviewed these…