Lessons from the long road to personalization in banking
To all the marketing and retail banking executives out there who may be feeling like their institution will soon be left “eating dust” as the rest of the world roars…
To all the marketing and retail banking executives out there who may be feeling like their institution will soon be left “eating dust” as the rest of the world roars…
While the COVID-19 pandemic has propelled consumers of all ages to transact in new ways, there are still some notable differences in how different generations prefer to pay. Welcome to…
There are three on-going challenges facing the credit union system: Attracting the next generation of passionate co-op entrepreneurs Planting new charters to spark innovation and relevance Enhancing opportunities for those…
Both chambers of Congress are in session this week, and CUNA will be engaged with several committee hearings. Congress will also continue negotiations on economic stimulus legislation due, including a…
The NCUA in January issued two prohibition notices, prohibiting individuals previously associated with credit unions from any future participation in the affairs of a federally-insured financial institution. Violation of a…
As more credit unions firm up their data analytic foundations, excitement over early wins may fuel speculation about what else is possible on the business intelligence front. What other organizational…
Bill Bynum never has to look far for inspiration at Hope Credit Union in Jackson, Miss. Each loan and every account tells a story. One of Hope’s early business loans…
Back in June, lenders from five credit unions of diverse size and geography talked with CreditUnions.com about what was then a global pandemic. Now, we know it was only the…
The economic and pandemic crisis has sped up the transformation of the financial services industry and opened deep chasms of uncertainty. Driven by consumers young and old (and small business…
Now that COVID-19 vaccines are being distributed nationwide, it’s only a matter of time before credit union employees will be going back to their offices, where they will once again…
The regulatory agencies are back with yet another noteworthy development relating to Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance. This time, the development comes in the form of…
It’s common sense 101 for today’s banks that, to succeed, they must first identify, attract, and retain profitable customers. What’s not always as clear is the best way to go…
Eligible credit unions interested in the U.S. Department of the Treasury’sEmergency Capital Investment Programcan get valuable information during an upcoming webinar hosted by NCUA on February 3 starting at 2…
According to the Commerce Department's initial estimate of 2020 fourth quarter economic growth, the U.S. economy grew 4 percent, but real GDP declined 3.5 percent over the year due largely…
Although gaining traction has been slow, contactless payments are now poised to take consumer marketplaces in the United States by storm. Mirroring the acceleration of digital transformation, a push for…
Matt Carpenter, senior vice president and market director of Elan Financial Services,explores how his firm has responded to the drastic changes the pandemic has brought to the financial landscape and…
We live in a fast-paced world. Feeling hungry? Press a few buttons on a screen, and you’ll have food in less than an hour. Planning a vacation? You can research…
Your customers have more banking options than ever. Use financial wellness to grow stronger, together. The landscape of banking has changed forever. Over the past 10 months, the financial security…
Culture is the foundation of a company's success. It's how you attract and retain talent. It's how you live up to your members'/customers' expectations. It thrives when leaders embody its…
Credit unions improve members’ financial well-being and advance the communities they serve, CUNA wrote to Congressional leadership Wednesday, outlining several priorities for the new Congress. CUNA wrote a similar letter…
The Federal Open Market Committee (FOMC) voted via videoconference Wednesday to maintain the federal funds target rate at its current range of 0 to 0.25 percent as the economy works…
While a growing number of employers are taking proactive steps to address the rising awareness, and prevalence, of mental health issues impacting their organizations, mental health continues to carry a…
Reddit’s Alexis Ohanian said Thursday that the GameStop stock-trading frenzy, originating in large part on the online platform he helped create, is a turning point in the U.S. investing landscape.…
Artificial intelligence is still a somewhat new technology, but it already has the capacity to offer real-world business outcomes for financial institutions in the form of productivity improvement, cost savings…