The latest from Jamie Cosgrove

Dec 14, 2021 - by Jamie Cosgrove, Podium

3 ways texting can help your credit union improve campaign results

Member acquisition costs vary from credit union to credit union, but if you’re increasing your spend year after year and you’re not seeing results, it’s time to ...

Oct 22, 2021 - by Jamie Cosgrove, Podium

3 ways your credit union is missing the mark on member communication

Member expectations for communication have been evolving dramatically in the last few years. Now, more than ever before, consumers are spending more time on their mobile devices—nearly 4 hours ...

Sep 23, 2021 - by Jamie Cosgrove, Podium

How to create a seamless physical-to-digital branch experience

Dramatic shifts in the last few years have left credit unions and banks pivoting to meet new customer expectations, digital transformation requirements, and updates to the member journey. And with ...

Aug 26, 2021 - by Jamie Cosgrove, Podium

4 digital transformation trends shaping retail banking

Digital transformation has been pushing change in the retail banking space for decades. And for credit unions, those shifts have come in big waves—mobile apps, text-based communication, online portals, ...

Jul 21, 2021 - by Jamie Cosgrove, Podium

3 ways to create a more personalized credit union member experience

There are over 5,000 credit unions available to consumers in the United States. The competition to find new members is high. In order to stand out in today’s ...

Jun 24, 2021 - by Jamie Cosgrove, Podium

4 ways to keep up with member expectations in retail banking

Trends in retail banking have shifted in the last few years, but digital transformation and increasing digital customer demands are making strides to change the industry forever. In our experience ...