The latest from Jay Speidell

Aug 28, 2019 - by Jay Speidell, Momentum

Have your open office cake and eat it too

Few workplace design topics are as divisive as the debate between open offices and cubicles or closed offices. Data suggests that open offices are an overwhelming success, with 89% of ...

Jul 24, 2019 - by Jay Speidell, Momentum

You’re building a great member experience. But what about your employee experience?

The world’s best brands are undergoing a radical transformation: they’re fundamentally shifting their perspective from delivering products and services to delivering experiences. This has been going on for ...

Jun 27, 2019 - by Jay Speidell, Momentum

Does your branch support millennials?

Millennials use branches 50% more than Baby Boomers. Do your branches support them?  One of the biggest questions in retail banking is “What will happen to branches as demographics shift ...

May 30, 2019 - by Jay Speidell, Momentum

Give ideas a chance: Overcoming inertia in your credit union

If your credit union is running smoothly, why should you make any changes? Do you really need to redesign your app, transform your branches, or shake up your product offerings? ...

Apr 24, 2019 - by Jay Speidell, Momentum

Inspire your branch staff to embrace change

The physical environment is often the main focus in a branch transformation project, but it’s important not to overlook the work that needs to be done to help your ...

Mar 26, 2019 - by Jay Speidell, Momentum

5 steps to kick off a successful credit union branch project

The most impactful work in a new branch project takes place before design and construction even begin. Over the years we’ve seen that a clear definition of the purpose ...

Feb 27, 2019 - by Jay Speidell, Momentum

The case for sustainability and wellness certifications

In the pursuit of healthier, more sustainable facilities, many credit unions are investing in WELL and LEED building certifications. Pursuing these certifications sets a high standard that your built environment ...

Jan 31, 2019 - by Jay Speidell, Momentum

To win the war for talent focus on employee experiences

Credit unions are facing tight competition for both branch and operational staff. Society is changing and workers, especially those of younger generations, are developing higher expectations for work. They want ...