The latest from Jeff Rendel

- by Jeff Rendel, Rising Above Enterprises

Embrace the “Red”

“We need you to push our limits this year,” said a credit union CEO as we built an agenda for a few days of strategic thinking, dialogue, and planning with ...

- by Jeff Rendel, Rising Above Enterprises

The ‘sounding’ board

“We don’t pay our CEO $XXX,XXX (dollars omitted) per year to ask us for ideas. We expect him to bring us vetted, ready-for-action strategic choices and recommendations for ...

- by Jeff Rendel, Rising Above Enterprises

A new employee value proposition

“The Great Resignation,” “Quiet Quitting,” and “Bare Minimum Mondays” are just a few of the workforce phrases we learned, heard, and worked with over the past several years. They compelled ...

- by Jeff Rendel, Rising Above Enterprises

From KFC to CXO

One never knows from where the next credit union leader will emerge. He could be a front-line leader in the contact center. She could be a cybersecurity specialist in IT. ...

- by Jeff Rendel, Rising Above Enterprises

Relationships drive results

Sometimes, excellent market research is, literally, on the other side of the building. Just a few months ago, a West Coast credit union management team gathered to develop a more ...

- by Jeff Rendel, Rising Above Enterprises

Uniting teams around strategy

Frequently, the business case for strategic change is clear. The heart of the challenge is often human. The status quo and disagreement about the future can cause inaction; and, delay ...

- by Jeff Rendel, Rising Above Enterprises

Play the long game with members

Obtaining members is essential, retaining members is critical. Current research uncovered that “emotionally connected” customers (of banks) and members (of credit unions) provided six times the lifetime financial value over ...