Be a better leader now
Last night I went to bed with every intention of getting up to work out. The only problem is I did not take into consideration the unyielding comfort of my ...
The latest from Jordan Rumsey
Service culture Is killing credit unions
A key differentiator that credit unions promote is superior customer (member) satisfaction. This is a well-intentioned virtue, but is creating a distraction from what credit unions must have to survive – ...
What is the objective?
by: c. myers Before any project within a credit union is launched, the project manager and project team should construct an appropriate objective statement for the finished project. The objective ...
The spookiest credit unions around
For these credit unions, it’s Halloween 365 days a year. by: Drew Grossman Black Lagoon Employees Credit Union: Founded in 1954 by a small group of marine biologists, the ...
3 credit union pain points and their big data/analytics solutions
by: Austin Wentzlaff The Credit Union Movement has been one of the slowest industries to adopt Big Data and Analytics and data warehouse solutions. The reason for this is many ...
How technology will continue to shape CU design
It’s one thing to design a branch to meet the needs of today’s consumer. It’s another to anticipate how brick-and-mortar facilities will be used in five, 10, ...
Compare your ‘leadership brand’ to your CU’s culture
Is it congruent or running counter to culture? by: Lisa Hochgraf A corporate brand is the three or four words people consistently think of when they think of that company. ...
Know your true member cycles for cash
by: David Austin A key component of providing excellent customer service is a credit union’s ability to always meet its members’ cash needs. Most credit union executives acknowledge that ...