What is Your Front Line Staff Really Like?
by Mark Arnold Financial institutions preach service, service, service. We train our front line staff to offer a friendly greeting, make eye contact, use the consumer’s name and know ...
The latest from Randall Smith
They’ve Got Mail (But Do They Open It?)
There’s a marketing adage that says getting new customers is great, but retaining your current customers is even better. Recently, we’ve discussed unengaged members and ways to help ...
What Happens at the Credit Union, Stays at the Credit Union
by Walt Laskos It’s been awhile since I last posted on this blog of mine and I can’t say it’s because I have nothing to discuss. For ...
Frank Keating is Wrong About Credit Unions
By Patrick Donovan I feel compelled to respond to American Bankers Association president and CEO Frank Keating’s opinion piece on 28 Nov 2012 denigrating Credit Unions. Banks have been ...
How to Rebuild Credit with Secured Credit Cards
By WISE BREAD Whether you’re just coming out of a divorce, filed for bankruptcy recently, or are considering bankruptcy because of your poor credit history, you’ll need a ...
Post Election, MBL, Tax Exemption, And Cliff Diving With NAFCU’s Brad Thaler
Now that the elections have settled, Washington, D.C., has returned right where it left off — mired in gridlock. Some things never change. One person who is all about change, ...
Fatigue – Staff burnout
by Anthony Demangone I recently spoke with a good friend who is the CEO of a credit union. I asked him what he struggled with, as CEO. Staff burnout, he ...
Top Credit Union Applications Overlooked in Recovery Efforts
by Robin Remines Top Applications Overlooked in Recovery Efforts – Not so “critical”? – Think again! So you’ve completed your Business Impact Analysis (BIA) and it looks pretty darn good. During ...