The Four Most Meaningless Words in the English Language
by Steve Topper As a consumer, I’ve quickly grown tired of hearing these four words. Perhaps you have too. What are they? Here’s a hint: They were thrust ...
The latest from Randall Smith
Implementing Change is Like Running the Gauntlet
by Mark Arnold If you’ve ever tried implementing change at your credit union or bank, you know how difficult it can be. In fact, it is a lot like ...
Big Ideas… And More Books!
by Anthony Demangone Hosting a conference is not easy. It is akin to hosting a party. The party is for them, not you. So while your guests are having a ...
Workplace Choice Drives Performance And Innovation
by Heather Horrocks Gensler recently released its 2013 U.S. Workplace Survey, which used a sample of 2,035 respondents to better understand the workplace, design trends, and employee preferences. ...
Take Your Networking Local
by Josh McAfee Being a part of the CUES Greater Southern Council has been one of the biggest blessings of my career to-date. (Local CUES Councils are a benefit of ...
Fixed or Adjustable? A New Take on the Age-Old Question
by Tim Bruculere If you think you’ve heard enough about interest rate risk lately, you’re probably not alone. Recent regulations require many credit unions to have a written ...
Unlocking Outstanding Member Service
By Mike Neill A unique dedication toward member service stems from the Seven Cooperative Principles of Credit Unions. But every credit union has room for improvement. What if you could ...
Social Media, Staff, and the Rules
by Arnold Ramirez Although an employee’s “harmless” venting via social media could potentially damage the reputation or credibility of an employer, California law now prevents employers from asking to ...