Case study: Typewriter transformation

Enhancing Credit Union Digital Innovation Through Proactive Managed Services

A credit union in the southeast United States has always been proud of its long history of serving its community. With a unique mix of charm and world-class financial services, the credit union managed more than $260 million in assets and enjoyed helping more than 22,000 active customers with their banking needs.

The credit union took pride in working directly with its customers in its branch locations, guiding them through complex decisions and providing hands-on assistance with a range of financial products and services.

However, when a new CEO took over the credit union in 2011, the credit union began to evaluate its current infrastructure and enterprise technology to identify new and more efficient ways to serve its customers.

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