Challenges ahead for 2023
Make sure you’re ready
As 2022 comes to a close, it seems inevitable that organizations will look back at both successes and missed opportunities. At VisiFI, we’re looking ahead to 2023, the issues impacting the credit union industry, and the ways we need to be ready with strategies and technologies that drive success. Here are some of the top issues we’re keeping a close watch on in the year ahead.
Give members what they want
Members want what they want, with real-time immediacy, and delivered with greater personalization than ever before. These expectations continue to accelerate. How your credit union responds to customer demands and expectations determines how well you’re able to set your organization apart from your competitors. So it’s key you provide consistent, secure, personalized experiences in every channel – however and wherever they choose to interact with you.
That means credit unions will see the digital investments already made continue to pay off. It also means it is not time to slow down your adoption of these technologies that enable you to support the personalized experiences members expect in every channel – and can get from somewhere else if you’re not able to deliver. Credit unions must continue to navigate digital innovation, be nimble, embrace new partners and ecosystem and be responsive to evolving consumer demands.
