These might be uncertain times, but that doesn’t mean down time has to be chalked up to lost opportunity.
CommonWealth One Federal Credit Union($413.2M, Alexandria, VA) has turned to professional development as a way to make sure staff stuck at home can make the most of their time. While practicing social distancing, staffers can partake in e-learning through courses culled from a variety of sources, including Callahan & Associates, NAFCU, CUES, and CUNA.
“We looked at all the available courses and paired them with the departments that would benefit most from that information,” says Erica Marshall, who has been the suburban DC cooperative’s training manager for the past two years.
Marshall compiled a 15-page curriculum on which COFCU managers and executives signed off. Examples include evergreen pieces like “Social Media Do’s & Don’ts” for marketing and business development staff as well as timely webinars like “How Credit Unions Are Addressing COVID-19” for managers in retail operations.
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