Create ‘re-memorable’ experiences for members
Adopt three mentalities to make members feel special and valued.
![](https://www.cuinsight.com/wp-content/uploads/2018/04/hrod2018_patrick-henry_1200.jpg)
“If you can’t create an emotional connection with members, you’re going to lose them,” says author Patrick Henry.
He addressed the CUNA HR & Organizational Development Council ConferenceWednesday in Fort Lauderdale, Fla.
To create that connection, Henry says, give members a “re-memorable experience,” a phrase coined by his nine-year-old daughter after a family trip to Disney World. He says a re-memorable experience is how you make members feel special and valued.
There are three mentalities people must have to build a re-memorable experience for members:
continue reading »