CUInsight Minute with Linda Lafortune – April 1, 2022

Our favorites from the week in sixty seconds

Welcome to the CUInsight Minute, sixty seconds from our Director of Learning & Client Support Linda Lafortune with our favorite reads from the week.


How will your credit union retain employees after returning to the office?


It’s an open secret that recruiters sign up to “return to office” Google alerts and reach out to employees after their company announces a return to the office. Whether you’ve been working in the office the whole time, have already returned, or are planning to return, it’s critical to build an effective strategy that recognizes how employee expectations have changed over the past two years… (read more)

Three key strategies to reverse shrinking auto loan portfolios


Have credit unions peaked when it comes to auto loan growth? The question grows louder as credit unions’ share of auto loans slowly shrinks against steady pressure from competitors.After the Great Recession of 2008, banks pulled back on auto lending and opened the door for credit unions to capture a large segment of the market. But history hasn’t repeated itself during COVID, the most significant market-shaping force since 2008…. (read more)

What is payments orchestration?


The term ‘payments orchestration’ seems to be everywhere, but what is it? As defined by PaymentsJournal, payments orchestration is:

A Payments Orchestration layer manages and unifies payments from diverse gateways, payment methods, 3rd party services, and platforms in order to minimize costs, optimize customer experience, and decrease time to market. The Orchestration layer acts as a hub for traditionally more commercial facing or wholesale applications although it can and does also consolidate merchant facing applications.

The term orchestration is really talking about automation—how your system can help automate payments from initiation all the way through clearing and settlement. There’s a lot that happens from Point A to Point B on that journey, including… (read more)

Linda Lafortune

Linda Lafortune

Linda is the Director of Learning & Client Support at CUInsight.  She has an extensive background in the credit union industry having worked in both large and small credit unions, in ... Web: Details