Four tactics for hiring the right part-time tellers
by. Lana J. Chandler
Hiring the right part-time tellers is one of the more challenging components of managing a branch. The people you hire have a huge impact on client service, sales, productivity, and even overall team morale. As difficult as the part-time employee search and retention initiative is, many financial institutions are successful in this endeavor, points out FMSI’s white paper on “Deep Diving the Part-Time Teller Approach.”
FMSI’s white paper features detailed part-time teller analysis based on 17 million teller transactions taking place at over 2,500 branches. Based on the top 10 institutions that had the majority of their transactions processed by part-time tellers, the white paper cited the following tactics for hiring the right people:
Incorporate Stricter Hiring Practices
Making a poor hiring decision can be very costly. To help ensure adequate candidates are placed, strict hiring procedures should be put in place. The following suggestions are most effective if they are followed very closely for every candidate:
- Group interviews-spreads the burden of identifying red flags in a candidate
- Competency tests-specific to basic math skills for a teller position
- Walk them around and then introduce them to everybody at the branch; watch how they interact