How to develop the next generation of leaders

A Tennessee credit union is boosting performance with a program geared to support up-and-coming leaders.

Knoxville TVA Employees Credit Union ($3.3B, Knoxville, TN) is near the top of its peer group in several key performance areas including loan growth, member growth, and return of the member, Callahan & Associates’ proprietary scoring system of member value. Knoxville TVA Employees’ L.E.A.D. Academy is a new offering that helps the credit union achieve such results by facilitating team members’ understanding of each person’s impact today, thereby paving the way for continued success tomorrow.


In 2020, Knoxville TVA Employees rolled out LEAD Academy, a program to support the development of emerging leaders. The program consists of four sections geared toward different leadership levels. Each section requires 12 months to complete and builds off the teachings of the previous sections. The sections are:


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