When it comes to connection these days, most people are like porcupines. We’ve been hurt. We’re hypersensitive right now. And, if financial institutions are to thrive in this prickly, digital world, it’s essential to put humanity at the helm.
Joining us this week on CRMNEXT’s Banking on Experience is the king of culture himself, Ricardo Gonzalez. Ricardo is the Founder and CEO of Bilingual America, Founder of the Speakers Guild of America, an Author, Advisor, and Culture Expert. And he drops some seriously enlightening truth bombs on this episode.
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