Insights from CUNA to benchmark your training

The COVID-19 pandemic quickly changed how credit unions operate, including the skillset needed for credit union professionals to excel in their roles. By observing your peers and benchmarking the ways they are successfully training their staff, you can better inform your efforts and redirect your focus towards training initiatives that you may not have otherwise considered.

The recent sharp increase in usage of two training resources offered by CUNA—CUNA Professional Development Online (CPD Online) and CUNA Training Bundle—indicate that credit union professionals are hard at work gaining new skills to better serve their members during these challenging times. CPD Online provides a centralized knowledge hub for training with trackable results while CUNA Training Bundle delivers unlimited access to all of CUNA’s eSchools and webinars. Both offer content vetted by credit union experts across all functional areas.

From November 2019 to March 2020, credit union professionals completed 24,076 more courses through CPD Online than the same time last year, a 72% increase in usage. The number of individual users also rose 41% during this same period. For CUNA Training Bundle, the number of courses registrations in Training Bundle from January to April rose 265% over 2019 and number of individual users increased 141%.

There was a significant growth and usage trend in the following categories:

  • Finance
  • Member engagement
  • Regulations
  • DEI and HR
  • Security (physical and cyber)
  • Collections

Professionals at mid-sized credit unions spent more time learning basic skills, credit union fundamentals and job-specific skills. At larger asset class credit unions, employees sought development opportunities on topics such regulations, collections, finance and engagement.

Below are some of the remote learning offerings completed through CPD Online and CUNA Training Bundle that credit union professionals are taking to adapt to changing circumstances.

  • CPD Online:
    • Serving Members Facing Financial Hardship
    • BSA for Tellers
    • Regulation CC
    • Elder Financial Abuse – Awareness and Prevention
    • Safeguarding Member Information: Gramm-Leach-Bliley
  • CUNA Training Bundle:
    • Financial Counseling Certification Program (FiCEP)
    • Change Management webinar
    • From Budget Analysis to Spending Plan webinar
    • Understanding and Improving Cash Flow webinar
    • Retirement webinar

Explore these tools and their content at CPD Online and CUNA Training Bundle.

Alicia Steindorf

Alicia Steindorf

Alicia Steindorf, CUDE, is director, online learning strategy at Credit Union National Association. With over 20 years in the credit union movement, Alicia has expertise in learning strategy, e-learning, classroom ... Web: Details