Voice communications are extremely important to your credit union. From your call centers to your collections office, your members and staff rely on solid voice capabilities. In fact, voice/telecom systems are often listed as critical during the Business Impact Analysis (BIA). Yet each week I see credit union’s still bogged down in complex legacy on-premise phone systems supported by traditional telecom trunks and lines.
The growth of cloud computing and “managed services” is not exclusive to the mail server and core application world. Your voice communications rely on the same basic requirements (hardware, software, communication) that any other “application” and smart credit union CIO’s are taking advantage of the newer platform to radically reduce vendor costs and improve productivity. Let’s look at some of the advantages of ditching your PBX:
- Ditch the hardware – Getting rid of the hardware and all those wiring closets should be liberating! You will also be freeing up valuable IT resources to focus on more business aligned goals such as data mining and new product innovations.