Today’s consumers are conditioned to expect more and more information – quickly. This is changing your members’ expectations. They want information anywhere they are and they expect it now.
Are your branches ready to deliver it?
Time consuming processes slow down branch operations and frustrate members. Enterprise content management (ECM) allows you capture documents and information electronically and store it in a secure, central location. Users quickly access what they need with a few simple mouse-clicks. By breaking free from slow and inaccurate processes, your credit union is empowered to deliver superior member service.
A one-two punch
Let’s take a look at a couple hooks you can deliver to put branch inefficiencies on the ropes:
- Account set upEvery transaction associated with account setup and maintenance produces documents that need to be stored by your credit union. With an increase in regulations and compliance initiatives, your credit union needs a consistent way to process these transactions while lowering overall costs without delaying new memberships.ECM allows your credit union to recreate paper based forms into electronic forms that can be accessed through your intranet, web site and home banking platforms. This results in a reduction in overall processing time per transaction and a detailed history.
- Wire transfersA wire transfer request and execution has a lot of variables in play that can affect the overall cost and time involved to complete the transaction. Everything from filling out the request document to errors in data entry to gathering the appropriate approvals can determine how much a single wire transfer costs.ECM enables your credit union to minimize the amount of paper and create a consistent and repeatable process for every wire transfer request. Utilizing the electronic forms togather the necessary information and then routing them through the ECM’s workflow engine, the overall time to complete a request is drastically cut.
The final round
In the initial rounds, ECM empowers you to capture documents and information electronically and store them in a secure, central location. By breaking free from the costs, risks and restraints of relying on paper and manual processes, your credit union is enabled to deliver superior service.
But, to deliver the knockout punch, you need to integrate ECM not only with your core banking platform, but also other important systems across your institution such as your loan origination system or accounting software. This TKO eliminates the need to switch screens to find information in every department of your credit union. You will decrease process times while increasing the ability to access important information from account maintenance to wire transfers and beyond.
Your members will thank you as you hoist up that championship belt signifying your victory!