Leveraging biometrics to prevent fraud and enhance member experience

Authentication measures can stop fraud before it happens. However, the bad guys are getting more clever and are finding ways around traditional authentication measures to commit fraud. New trends in biometrics leverage voice technology for more secure authentication measures and enhanced member convenience. Ann Davidson and Charlie Peterson of Allied Solutions will address how to leverage biometric technology to mitigate costly fraud before it affects your members.

Key Takeaways:

  • [05:11] Biometrics is multi-factor.  It is really looking at something you are, know, and have. 
  • [07:04] Members may be able to access their account in less than ten seconds versus almost two minutes.
  • [12:49] The call center side is where you start. The dual authentication is caller ID.
  • [14:02] Every credit union out there should have biometrics in their strategic plan. It is the wave of the future


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