News Archives

How to make your marketing agency work for you

How to make your marketing agency work for you

So you’ve hired a creative marketing agency for your credit union or bank. Congratulations! But now what? It’s not uncommon for financial institutions to see pretty marketing from their competitors, get a little [...]

Credit union victory in NCUA FOM challenge

Credit union victory in NCUA FOM challenge

The D.C. Circuit Court of Appeals issued an opinion today upholding almost all portions of the NCUA’s field of membership (FOM) rule, which had been challenged by American Bankers Association. “Today’s opinion [...]

Berger details NAFCU’s recipe for membership growth

Berger details NAFCU’s recipe for membership growth

Since 2013, NAFCU's membership has risen 37 percent and its revenue has grown 31 percent – an impressive feat among today's trade associations. In an Associations Now feature, NAFCU President and CEO Dan Berger detailed the [...]

Facility Solutions: CX + SX = PX

Facility Solutions: CX + SX = PX

Customer service (or customer experience) engineering has become a core principle in the evolving design and operation of branches and remote delivery for most credit unions. Today, senior staff often includes CX managers with significant [...]

Preparing for 8-digit BINs: A checklist for credit unions

Preparing for 8-digit BINs: A checklist for credit unions

Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type of card (Visa, MasterCard, etc.) [...]

Best practices for creating an engaged workplace

Best practices for creating an engaged workplace

Employee engagement does more than just boost productivity; it helps a person draw meaningful connections between their job and the purpose served by their organization. And while every department within an organization should operate under [...]

Banking can no longer ignore the power of AI

Banking can no longer ignore the power of AI

One of the most important components of digital transformation is the ability for machines and analytics to work together to deliver more intelligent solutions than humans alone can deliver. The foundation of this transformation leveraging [...]