News Archives

COVID-19 heightens need to intertwine sales and service

COVID-19 heightens need to intertwine sales and service

If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, startups, restaurants, retailers, financial institutions, [...]

Contingency planning

Contingency planning

Financial Readiness is something we all champion when promoting our credit union values to each of our members. Everything from building a “rainy day” fund and saving 3–6 months of pay to getting out [...]

Compliance: Agencies clarify BSA due diligence for charities, nonprofits

Compliance: Agencies clarify BSA due diligence for charities, nonprofits

Federal financial institution regulatory agencies, including NCUA, issued a joint fact sheetclarifying that credit union and compliance efforts to meet Bank Secrecy Act (BSA) due diligence requirements for customers that are charities and other nonprofit [...]

Tax deductions not allowed for PPP loans, reiterates IRS

Tax deductions not allowed for PPP loans, reiterates IRS

The IRS last week published a revenue procedure providing a safe harbor for taxpayers to deduct eligible 2020 expenses from this year's taxes under certain circumstances. The agency reiterated that taxpayers who received a paycheck [...]

7 tips for educating members on insurance coverages

7 tips for educating members on insurance coverages

Recent trends indicate that consumers don’t stick to just one approach when searching for and purchasing auto and home insurance. While personal interaction is still important, experts recommend a newer multi-channel approach to meeting [...]

Credit union workplaces and the transition to remote working: Part 1

Credit union workplaces and the transition to remote working: Part 1

We recently hosted an insightful conversation between our own Mark Alguard and Erik Anderson, Director of Workplace Intelligence at Microsoft author of the HBR article “Microsoft Analyzed Data On Its Newly Remote Workforce” (https://hbr.[...]