News Archives

Quick wins with marketing automation forms

Quick wins with marketing automation forms

Having done lots of marketing automation onboarding and coaching in the last year, I’ve decided it would be helpful to put some of CU 2.0’s processes out there. You might be wondering… [...]

Seven keys to compliance management

Seven keys to compliance management

When it comes to the critical credit union priority of compliance, you have to do it right. With a compliance management system (CMS), you can stay on track and be sure you are remaining compliant. [...]

House passes 1-month budget extension; Senate vote expected

House passes 1-month budget extension; Senate vote expected

The House Tuesday passed a short-term spending bill to extend federal government funding through Dec. 20. As current funding is set to expire at midnight tomorrow, Senate leaders said the chamber will vote on the [...]

Banks top CUs in customer satisfaction

Banks top CUs in customer satisfaction

The American Customer Satisfaction Index (ASCI) is reporting that banks topped credit unions in customer satisfaction. This is the first time in the history of the index where banks scored higher than credit unions. After [...]

Update on USAA RDC litigation

Update on USAA RDC litigation

In late 2017/early 2018, NAFCU began hearing from multiple credit unions that had received letters from a firm called Epicenter Law which alleged the credit union’s remote deposit capture (RDC) technology infringed on [...]

Safety in numbers: Raising the industry’s security bar

Safety in numbers: Raising the industry’s security bar

Avirtual army of sophisticated and interconnected cybercriminal organizations has spread across the globe with one goal in mind: to access the value of data. Ninety percent of the world’s data was created in the [...]

A 10-year look back at secondary capital

A 10-year look back at secondary capital

Interest in secondary capital is growing, and new strategies, larger loans, and NCUA decisions are changing the way credit unions deploy it. Since the 1990s, the federal government has allowed low-income credit unions (LICUs) to [...]