I’ve been in the credit union movement for over a quarter century. Lately, I’ve been getting a sense of something that causes me considerable concern. My sense is that cooperation among and between [...]
Mobile has become the prevailing discussion in the payments world. Twenty-two percent of mobile phone users reported having made a mobile payment transaction during 2014. This is an increase from seventeen percent in 2013 and [...]
Given the dynamism of our industry, there is often a compelling urge to be early to market with the next new product or service. The media, trade publications, conferences and webinars often fill us with [...]
Those old predictions of a cashless society seem to draw nothing more than a shrug these days. While once a trendy piece of prognostication, these days it’s hard to find anyone who actually expects [...]
The migration to EMV is proceeding across the payments industry. Merchants, issuers, processors and networks are at various stages of development to implement, test and certify their EMV compliant systems. Financial institutions, in particular, are [...]
with Holli Targan The world is changing with blinding speed. News media have sensationalized everything from Ebola to data breaches and yes, even EMV. There is always a fear of the unknown, and EMV is [...]
2014 produced a number of new challenges and opportunities for credit unions, along with a high degree of uncertainty. Apple introduced ApplePay, Walmart announced it would insert itself further into the financial services world, EMV [...]
Chances are, you’ve heard again and again how important self service is to today’s — and tomorrow’s — consumers. Whether they’re using their mobile phones to call an “Uber" car service rather than [...]
There’s no doubt the under-34 crowd is leading the charge toward mobile banking. Yet older consumers are increasingly turning to their smartphones and tablets to meet their banking needs, representing a big opportunity for [...]
