Tech must-haves for 2015
Don’t forget your members when choosing where to invest your budget dollars As 2014 comes to a close and technology budgets are finalized for the coming year, many credit unions are considering key technology [...]
Alogent News Archives
Recapturing 20% of lost productivity to improve member service
Document imaging systems are meant to be tools for improving credit union operations and empowering employees to provide better service to members. However, a survey conducted last year showed that 75% of the credit unions [...]
Do millennials scare you? They should.
Why? Because they can live -- at least, they can bank -- without you. The smartphone has already revolutionized how we communicate and how we find and consume information. Now, it is upending traditional banking [...]
Uncovering hidden cost centers: What is that obsolete technology really costing you?
Document imaging systems are meant to be tools for improving credit union operations and empowering employees to provide better service to members. However, a survey conducted last year showed that 75% of the credit unions [...]
Think your loan growth is a good thing? Think again.
The recent surge in lending by credit unions -- 8.8% from Q1 2013 to Q1 2014 -- has been aided by an overall increase in consumer credit market share, competitive loan pricing, and elevated [...]
How to create a heads-up culture with your frontline employees
Your members are suffering if your tellers and MSRs are spending too much time on paper-related processes. Most credit unions have cut back on paper in order to ‘go green,’ trim operational expenses, and cut [...]
Mobile momentum- stay ahead of the game
Mobile banking has become one of the most rapidly growing services that consumers expect from their financial institution. Today, consumers increasingly rely on the availability and feature set of mobile banking apps to decide which [...]
Considering teller capture? Three key features you need to address in an RFP
The majority of credit unions have fully embraced electronic cash letter processing by installing scanners in the back office of their branches and they are now beginning to look for opportunities to extract more value [...]
The future of mobile banking
Mobile banking has evolved considerably over the past several years. Changing consumer preference and behavior, differing approaches and solutions offered by solutions providers, and developing trends in mobile technology have considerably increased the value of [...]
Enterprise content management for regulatory compliance: Best practices credit unions should adapt from the healthcare industry
Credit unions now face a tidal wave of new compliance requirements that are steadily increasing the costs of managing and securing member information, and putting pressure on credit unions to find new solutions to keep [...]