Collections plays a critical a role in your institution’s financial health. Limited resources, personnel, and time are common denominators for many collections departments. I've worked with financial institutions to streamline their collections operations for [...]
These days, we consistently hear about how strong the U.S. economy is, with home values quickly increasing and low unemployment creating lucrative opportunities for workers. Despite that, many Americans are struggling financially and are [...]
The shortage of appraisers has been an ongoing concern within the real estate industry. According to a National Association of Realtors (NAR) survey conducted last year, there are three major factors resulting in the appraiser [...]
In the neverending quest for non-interest income, financial institutions can find themselves in a bind: income is necessary to run any business, of course, but lenders often feel that seeking out income and fees runs [...]
As times and vehicle purchase behavior change, the auto lending industry must adapt to stay competitive and successful. One of the newer challenges facing our industry these days is an increase in the speed of [...]
To compete for new customers and retain your existing customers, you must offer products and services that make their lives more convenient and aren't available at every financial institution. One great service to offer is [...]
Life is full of surprises- some good, some not so good. Unexpected life events such as a car accident or vehicle theft can result in costly repairs or the expense of replacing the car. The [...]
Great customer service is something that every business should emphasize. Companies that put customer service at the forefront of their business are notably more successful and able to retain their customers longer than those who [...]
Offering a retirement plan at your business shows you're committed to helping your employees build funds for a comfortable and worry-free retirement. While that is an important first step, as a retirement plan sponsor, you're [...]
April sure has been an interesting month, and we are only midway through it! In just the last two weeks, the U.S. has seriously sparred with its greatest economic competitor (at least by size [...]
As credit unions finished out the first quarter of 2018, I asked Mark Hein, CEO of The Financial Institution Group at SWBC, a few questions about how auto lending faired during the quarter and what’[...]
Last week, another move toward a global trade war was initiated, as President Trump spoke of slapping an additional $100 billion in unspecified tariffs on China. The Chinese responded that they will have a very [...]
2018 is shaping up to be a slower year for auto sales and lending after two years of record-setting sales. Interest rates are increasing, and while those increases aren’t jaw-dropping, they’re likely to [...]
Last week was supposed to be the coming-out party for new Federal Reserve Chairman Jay Powell as he presided over his first FOMC meeting. The Fed—as predicted by just about everyone—raised the Federal [...]
As a business owner, you likely already spend a significant amount of time searching for and hiring employee leaders. Once you have the right people in your employ, you want to guard against others tracking [...]
