Podcast: Don’t talk the talk with customer experience, walk the walk

These boots are made for walking…and that’s just what they should do. But, when it comes to Customer Experience in Financial Institutions, too often there’s a whole lot of talk and not enough walk.

Not to worry! Anne Witherspoon –– Chief Client Experience Officer at Texas Capital Bank, and our guest this week on CRMNEXT’s Banking on Experience –– has some good advice for making sure your organization is offering the kind of stellar CX your members and customers deserve.

What’s covered?

What Texas Capital Bank (TCB) Is All About.

In a word: relationship.


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