Glia announces webinar on the impact of generative AI and member service
Unitus Community Credit Union’s Char Sears and industry thought leader Yaniv Markovski join discussion on best practices
GREENVILLE, SC (October 23, 2023) — Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, today announced a webinar to help credit union leaders understand and leverage the benefits of artificial intelligence to modernize and redefine the member experience.
The virtual event titled, “From Hype to Help: Unpacking Generative AI’s Impact on Member Service” is scheduled for Wednesday, November 8, 2023 at 1pm EST and is hosted by CUInsight.
Attendees will join moderator, Rick DeLisi, Glia’s Lead Research Analyst along with Jay Choi, Glia’s Chief Product Officer as they host a fireside chat with Yaniv Markovski, Former Head of Support Engineering & Community at Open AI, and Char Sears, VP, Member Experience & Product Management at Unitus Community Credit Union.
Topics discussed will include generative AI and how these new capabilities can be used to improve call center efficiency, drive member loyalty, and manage risk.
“We see incredible opportunities to enhance the member experience with AI technology,” said Char Sears. “We are actively exploring how to optimize services for our members, meeting them where they are in their financial journey in new and innovative ways.”
This free event will be presented on November 8, 2023 at 1pm Eastern via Zoom. Those interested in attending this virtual webinar should register here. Log-in information will be provided upon registration.
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