MDT inks partnership with PSCU for call center support
Leading CUSOs join forces to deliver comprehensive member support
ST. PETERSBURG, FL (August 12, 2015) — PSCU has announced a partnership with Member Driven Technologies (MDT) to provide call center support to MDT’s roster of credit union clients. MDT is the largest reseller of Symitar core processing services to the credit union market and has over 150 credit unions clients throughout the U.S.
Under the agreement, PSCU will provide conversion Total Member Care™ call center support to MDT clients. PSCU’s Total Member Care 24/7/365 call centers deliver a comprehensive approach to member support. In addition to handling inquiries on a variety of financial services, the call centers help credit unions communicate effectively with their members about conversions, mergers, EMV upgrades, home banking conversions and regulatory changes. All services are available 24/7/365 to ensure maximum satisfaction and loyalty.
“PSCU has a track record of delivering quality, high touch member service and support, something that MDT also values greatly as an organization,” said Larry Nichols, President/CEO of MDT. “Aligning with a strong CUSO like PSCU will enable us to fulfill the needs of credit unions at the point of conversion, and create a smoother, more turnkey member experience for our credit unions.”
“PSCU and MDT are very like-minded organizations in terms of a shared focus on servicing our member credit unions and their members with exceptional quality,” said Chuck Fagan, PSCU CEO and President. “We recognize that data conversions generate a large volume of consumer inquiries and are confident that our call centers will be able to handle these inquiries 24/7/365 for MDT’s credit union clients.”
MDT also plans to refer existing and new credit union clients to PSCU for Total Member Care™ services. PSCU will begin providing call center support immediately for clients converting to MDT.
PSCU, the nation’s premier payments CUSO and an integrated financial technology solutions provider, supports the success of more than 2,400 financial institutions and processes nearly 7.7 billion transactions annually. Committed to service excellence and focused on continuous innovation, PSCU’s payment processing, fraud and risk management, data and analytics, digital banking, strategic consulting and real-time payments platforms, along with 24/7/365-member support via its contact centers, help deliver personalized, connected experiences. The origin of PSCU’s model is collaboration and scale, and the company has leveraged its influence on behalf of credit unions and their members for more than 45 years. Today, PSCU provides an end-to-end, competitive advantage that enables credit unions to securely grow and meet evolving consumer demands. For more information, visit pscu.com.
About Member Driven Technologies
Member Driven Technologies (MDT), a Michigan-based credit union service organization (CUSO), was started by a group of Michigan credit unions in early 2003. Since that time, MDT has provided cost-effective, innovative IT solutions to credit unions throughout the United States. MDT has offices in Michigan and Montana, and currently serves 150 clients in 27 states. MDT performs processing for over 1.8 million members, with combined assets of $17.5 billion. Larry Nichols serves as President/CEO. For more information, visit mdtmi.com.