Member Access Processing opens virtual office
MAP’s industry-first virtual processing solution ensure the company is more agile, resilient and future-ready for our credit union clients
SEATTLE , WA (March 7, 2023) — Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, has opened a virtual office and consolidated its operations, both digitally and in the cloud, to leap ahead of competitors with an environmentally sustainable and digitally agile organizational system. Years ahead of the industry, MAP is leading by example as it helps credit unions meet the persistent changes facing retail financial institutions.
“The pandemic was a time when companies decided they could either hunker down and weather the storm or leverage the situation to grow and learn,” states Joyce Carter, Chief Customer Officer. “MAP re-examined all our operations, studying and enhancing proficiencies, and, along the way, cutting wasteful or inefficient practices. This allowed us to reduce costs and increase our client service levels. Service, a hallmark of the MAP brand, is top of mind in everything we do. MAP was able to complete all these efficiencies while still receiving an 85 NPS in 2022.”
MAP’s transition to a virtual office will reduce carbon emissions, minimize waste and conserve energy and other limited resources. MAP’s new virtual work environment will prevent 250 to 300 tons of CO emissions annually thanks to eliminated commutes and purged offices. This is equivalent to recycling 85 to 102 tons of waste instead of land filling it.
Moreover, MAP’s cloud and digital operations will nearly eliminate paper use. The average office worker uses about four dozen sheets of paper per day, it’s estimated that 45% of paper printed in offices ends up trashed by the end of the day. The typical employee spends 30-40% of their time looking for information locked in email and filing cabinets. Eliminating old business practices allows its team members to focus more on its credit union clients and the payment needs of their cardholder members.
MAP also decided that the closing of the company’s headquarters could serve an even greater good. The company donated its furniture, equipment and supplies to Union Gospel Mission (UGM). UGM is a local nonprofit that cares for homeless neighbors throughout greater Seattle. Started in 1932 to feed and care for those suffering hardship during the Great Depression, UGA addresses root causes to break the cycle of homelessness by meeting urgent physical needs, building relationships, and offering long-term recovery programs.
For more information about Member Access Processing, please visit https://maprocessing.com/.
About Member Access Processing
Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.
