Member One Federal Credit Union to build retail center in South Roanoke

ROANOKE, VA (February 22, 2018) — Member One FCU has announced its intention to open a new full-service retail center in South Roanoke in early 2019.

The retail center will be constructed at the site of the former Stephen’s restaurant at 2926 Franklin Road SW. Design of the building is being undertaken by Interactive Design Group of Roanoke, the architectural firm responsible for the design of a number of Member One’s retail centers, including the most recent center in Forest, VA. Demolition of the existing structure will begin in the spring, and construction is anticipated to be complete by early 2019.

Frank Carter, President and Chief Executive Officer of Member One, sees the future opening of the new retail center, the credit union’s 14th location, as a significant step forward in serving the South Roanoke population.

“We have been looking to open a new location in that area for some time now,” stated Carter. “The Franklin Road corridor is growing rapidly with an influx of new and expanding businesses, so it makes perfect sense for Member One to have a presence in such a vibrant part of Roanoke.”

According to Jean Hopstetter, Executive Vice President of Member One, the new retail center will answer the need for a branch presence in South Roanoke. “We always want to provide service where it is convenient for our members,” said Hopstetter. “This will be the ideal location for local consumers and businesses, as well as for those who use Franklin Road as a commuter route.”

The retail center will be led by Frank Giannini, a Member One veteran and Roanoke resident. Giannini spent 11 years working in event production before joining Member One in 2010, where he has most recently worked to develop relationships with many of the credit union’s partner companies. He had previously worked in event production for organizations such as the Smithsonian Institution. Prior to joining Member One, Giannini served as head of young adult and adult education programs at the Taubman Museum of Art in Roanoke.

Giannini is a current member and past-president of the Rotary Club of Roanoke Valley and a board member of Roanoke Valley Children’s choir. He graduated from the University of Maine with a B.A. in History, and received his M.A. in Teaching from Hollins University.

Giannini is delighted to be heading up the new retail center.

“We are in the midst of an exciting time of growth for Member One,” said Giannini. “To be given the responsibility of extending our service to the residents and businesses of South Roanoke is a challenge I accept with great pleasure.”

Rendering of the new Member One retail center in South Roanoke by Interactive Design Group.

About Member One Federal Credit Union

Member One Federal Credit Union is a full-service, member-owned financial institution serving the needs of its communities for 83 years. Member One is headquartered in Roanoke, VA and serves over 148,000 members, is more than $1.62 billion in assets, operates 15 branch facilities, a Real Estate and Business Service Center, and a national ATM network. For more information, visit

About Interactive Design Group

Based in Roanoke, VA, Interactive Design Group is a multi-disciplinary architecture firm with clients in Virginia, West Virginia, and North Carolina. Founded in 1997, Interactive Design Group serves a wide variety of industry sectors, including corporate, financial, retail, education, religious, healthcare, industrial, and food service.


Lynn Church
VP Brand Marketing
Phone: 540-982-8811 Ext.9947
C: 540-525-2795

More News