Nation’s second largest credit union renews credit processing agreement with PSCU
State Employees Credit Union cites CUSOs commitment to service excellence and collaborative nature
ST. PETERSBURG, FL (April 18, 2017) — State Employees Credit Union (SECU, Raleigh, NC), the nations second largest credit union with 2.2 million members and $35.9 billion in assets, has signed a long-term renewal agreement for credit card processing services with PSCU, the CUSO announced today. The agreement extends a relationship between the credit union and PSCU that began in 1996. In addition to servicing SECUs 310,000 credit card accounts, PSCU also supports the credit unions gift card programs.
The entire PSCU team is energized to continue its commitment to support, protect and optimize every transaction for State Employees Credit Union and their members, said Chuck Fagan, PSCU President and CEO. The longevity of our partnership reflects our shared mission to deliver an unequaled service experience for members and also advance the credit union movement¹s philosophy of people helping people.
State Employees Credit Unions decision to renew their card processing agreement recognizes the depth and quality of support services PSCU offers for the credit unions credit card programs; the technology tools the CUSO makes available to enhance the member service experience, and the high level of collaboration that exists in their partnership with PSCU.
SECU uses many of PSCUs ancillary credit card processing solutions including balance consolidation, transaction level processing, and convenience checks. The credit union also leverages the CUSOs analytics tools to better understand members needs. Data integration tools from PSCU enable the credit union to customize their member-facing applications and services to provide a seamless and unsurpassed experience at all points of interaction with members.
We always know that with PSCU we have open channels of communication with their relationship and service delivery teams. We can freely collaborate on ideas, solutions, and approaches to help us deliver on our promise to members, which is ŒDo the Right Thing, said Leanne Phelps, SECU SVP of Card Services. This agreement gives us ongoing stability and assurance that our members with credit cards will continue to receive the high level of consistent support they expect from us. We also have confidence PSCU will work to help us elevate the quality and profitability of our portfolio, which ultimately benefits our entire membership in the services we can provide.
SECU is an active participant in PSCUs Technology Advisory Group (TAG), which helps guide the companys strategic technology-based initiatives. The credit union also generously contributed staff talent and resources to the CUSOs Possibility Makers initiative to develop the next generation of credit union problem solvers and difference makers.
About PSCU
PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit pscu.com and coop.org.
About SECU
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for over 79 years. The Credit Union also offers a diversified line of financial advisory services including retirement and education planning, tax preparation, insurance, trust and estate planning services, and investments through its partners and affiliated entities. SECU serves 2.2 million members through 257 branch offices, nearly 1,100 ATMs, 24/7 Member Services via phone and a website, www.ncsecu.org.
