United Heritage Credit Union has 15% decrease in labor cost per transaction with FMSI’s Omnix Staff Scheduler and Performance Analytics™

(June 22, 2015) — FMSI, a leading workforce optimization vendor for banks and credit unions, announced today United Heritage Credit Union (UHCU) has achieved a 15 percent decrease in its labor cost per transaction with the help of FMSI’s Omnix Staff Scheduler™, Omnix Interactive Dashboard™ and Omnix Performance Analytics™ solutions. The $815 million Texas-based financial institution initially rolled-out the FMSI staff management system to maximize employee productivity across its 13 retail branch locations.

“Due to the difficulty in manual tracking and the frustration associated with trying to predict future account holder traffic, we had nearly given up on our internal workforce optimization approach,” says Sebrina Crawford, Senior VP / Chief Operations Officer at UHCU. “When we discovered FMSI’s employee scheduler, we found exactly what we were looking for—a system that would help us put the right number of front-line staff at the right place at the right time. This more sophisticated scheduling approach has eliminated the guesswork out of our staffing process, helping us improve our staff productivity by 20 percent over the last year.”

FMSI’s branch staff scheduler and reporting system addresses the concerns of today’s financial institutions: keeping down expenses while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, FMSI’s solution quickly empowers management teams with easy-to-read and actionable business intelligence.

“We have a great responsibility to spend our members’ money wisely,” adds Crawford. “Staffing our branches optimally, with FMSI’s solutions, is a perfect example of getting the most out of our investments—resulting in over $150,000 in annualized labor cost savings.”

“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very credit union specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 25 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity.”

About United Heritage Credit Union
At UHCU, they approach banking at a personal level. They believe in handshakes, going the extra mile, and treating members like people, not account numbers. United Heritage works tirelessly to help members manage their money and build the financial future their members’ desire. For more information visit

About FMSI
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

More News