Relationship Marketing – Brand Builders Drive Customer Loyalty
It seems there is no shortage of marketing strategies aimed at improving the performance of any organization. For brand builders , the concept of “Relationship Marketing” may be one to consider as a powerful way to build lasting relationships with your customers. Relationship Marketing refers to everything you do to make your prospective and current members aware of your products and services. But more than that, it is a philosophy and strategy that is focused on building long-term, profitable relationships with your customers.
The notion of “know your customer” is nothing new; but traditional marketing approaches are primarily transactional in nature, whereas relationship marketing is relational. Old-style marketing mostly focuses on sales transactions. Relationship marketing focuses on creating and maintaining a more meaningful, personalized, and lasting customer experience.
Build a Deeper Relationship
Relationship Marketing is all about recognizing the long-term value of customer relationships. One way to build a deeper and more lasting relationship with your client is by looking at how your routine communications – like monthly statements or common account notices – work to build relationships at a deeper level. This requires a thoughtful approach that extends beyond intrusive advertising and sales promotional messages, and technology tools that go beyond simple demographic data-driven promotions.
