Reshaping service strategies: 5 issues to consider

CUNA Environmental Scan offers insights into resuming ‘normal’ business operations.

Ann Hayes Peterson

Attorney David Reed, partner with Reed and Jolly, delivered this advice to credit unions during a CUNA compliance roundtable about returning to work amid the coronavirus (COVID-19) pandemic:

Being comfortable with uncertainty will be a part of your operations and strategic planning for some time to come.

No one had “respond to a global pandemic” at the top of their to-do list in January 2020. Yet that’s what credit unions faced not even one quarter into this year.

And while most credit unions had detailed plans for business continuity regardless of the disaster, the length of the current pandemic—with no vaccine in sight—makes any plan a day-to-day challenge.


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