RIP command-and-control leadership with Michelle Peterson
Do as I say, not as I do.
It’s never been an effective policy, and it never will be. That the command-and-control leadership style held reign for so long in the financial services industry is surprising, but one thing is crystal clear now: It’s officially worn out its welcome.
Michelle Peterson, Chief Member Experience Officer at A+ Federal Credit Union joins us this week on CRMNEXT’s Banking on Experience to lend her expert insight on the subject.
What’s covered?
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