Last week we told you the story of one of the 8.5 million credit union members we helped protect this year from unforeseen setbacks to payments on vital resources like cars and homes.
To us, putting a face to what we do, to really know the members we serve, is so important to us. So much so that following her claim, we invited Helen Agnew, a member of CU Community Credit Union in Springfield, Missouri, to visit our CUNA Mutual Group headquarters in Madison, Wisconsin. She had a chance to tell her story in person and meet many of the employees who made a difference for her.
We recognize stories like this because we know we can’t exist without our customers, without the credit unions, without the members. Helen shared a similar sentiment about the work we do when she said, “it really was the safety net we needed at a time that we really didn’t have any other options. If my story touches one person who can repeat it, it is worth it.” We really hope Helen’s story can spread and can help others’ as well.
It truly is a team effort, and we would never have been able to have this impact on Helen’s life if it wasn’t for the care that her credit union took when providing her the loan and debt protection to cover her in case of the unexpected.continue reading »