The CUInsight Experience podcast: Libby Gill – Hope theory (#180)

“The relationships you build in and outside the organization are critically important.” - Libby Gill

Thank you for tuning in to episode 180 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by Humanidei. Humanidei helps credit unions build inclusive cultures that attract, develop, and retain talent.

My guest on today’s show is Libby Gill, Leadership Expert, Executive Coach, and Award-Winning Author. Libby guides individuals and organizations to lead through change, challenge, and chaos by deeply engaging employees on a shared, future-focused vision of success. She is also the author of seven books including, The Hope Driven Leader. We are so excited to have Libby as the keynote speaker for the next CUInsight Mini-Con event, so register today!

During our conversation, Libby discusses Hope Theory, the science of hopefulness as it pertains to building connections and sharing the same vision within an organization. She talks about inspiring all levels of your credit union team with purpose. Listen as we discuss ways to create a purposeful and productive workplace.

As we wrap up the show, listen in as Libby talks about memories of jobs from before her career, an inspiring story of someone who turned their life around, and a heartwarming story of her team rallying around a teammate. Enjoy my conversation with Libby Gill!

Subscribe on: Apple Podcasts, Spotify, Stitcher 

Books mentioned on The CUInsight Experience podcast: Book List 

How to find Libby:
Libby: LinkedIn | Instagram | YouTube | Facebook | Twitter

Show notes from this episode:
A big shout-out to our friends at Humanidei, an amazing sponsor of The CUInsight Experience podcast. Thank you!
Want to hear more from Libby? Click here.
To learn more and register for the CUInsight Mini-Con series, click here.
Shout-out: Norman Lear
Shout-out: Columbia Pictures
Shout-out: Coca-Cola
Shout-out: Sony
Shout-out: The David Letterman Show
Shout-out: Newsweek
Place mentioned: Oregon
Shout-out: InRoads Credit Union
Shout-out: Baby Boomers
Historic event mentioned: COVID-19 pandemic
Historic event mentioned: Great Recession
Place mentioned: Los Angeles, CA
Place mentioned: Seal Beach, CA
Shout-out: Sea Air FCU
Shout-out: Libby’s father
Shout-out: Libby’s husband
Shout-out: Libby’s kids
Shout-out: Gallup, Inc.
Shout-out: CliftonStrengths
Shout-out: Salesforce
Shout-out: Goodwill Industries
Shout-out: Random House
Place mentioned: New York, NY
Book mentioned: The One Minute Manager by Ken Blanchard and Spencer Johnson
Book mentioned: Change or Die by Alan Deutschman
Book mentioned: You Unstuck by Libby Gill
Book mentioned: The Hope-Driven Leader by Libby Gill

In This Episode:
[00:55] – Libby Gill recalls working in television early in her career.
[02:37] – How did Libby get started in consulting?
[04:47] – What is Hope Theory?
[07:29] – Libby talks about inspiring all levels of your credit union team with purpose. PART 1
[09:41] – Libby talks about inspiring all levels of your credit union team with purpose. PART 2
[11:32] – Keep people engaged and learning new things.
[14:39] – Libby talks about finding talent gaps and doing succession planning.
[16:57] – Libby explains the importance of people leadership.
[19:41] – How can people build relationships across career levels?
[22:40] – “Here’s what you want to think about next.”
[24:24] – Libby talks about taking a chance on yourself.
[27:15] – “Be vocal.”
[29:09] – What makes a leader great to Libby?
[32:04] – Libby talks about embracing change.
[35:06] – How can professionals make better use of their time?
[37:45] – Libby says she worked at a dry cleaner in high school.
[40:03] – Libby recommends books to read, including some from her own work.
[41:18] – Rallying around your team members.
[43:47] – Thank you Libby, and thank you for listening!

Randall Smith

Randall Smith

Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust. As one of the co-founders of CUInsight he looks ... Web: Details