Thank you for tuning in to episode 60 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.
My guest on today’s show is Craig Helmers, VP of ATM Management at ATM USA. Craig shares his career journey with ATM USA and his passion for working with credit unions. ATM USA is a nationally-recognized and trusted partner of high-quality, turnkey ATM equipment and services. One of their goals is to take the work of operating ATMs off of credit union teams.
During our conversation, Craig and I chat about how credit unions can approach ATM and ITM management by outsourcing. Craig shares tips on how to prepare for ATM compliance changes and how it’s beneficial to have a go-to partner especially when regulatory or technology requirements change. As we look to the future, ATM USA is committed to providing credit unions with ATM solutions to create a better member and employee experience. Listen as Craig shares new products and technology that will provide solutions for running an ATM fleet.
As we wrap up the episode, Craig talks about the inspiring career journey of his friend’s father, some of his favorite travel spots, and the impactful book his older brother gave him. Enjoy my conversation with Craig Helmers!
Show notes from this episode:
What an amazing interview with Craig! Check out all the exceptional work his team is doing over at ATM USA here.
Want to hear more from Craig? Click here.
Shout-out: New York Mets
Shout-out: Keith Hernandez
Shout-out: Gary Carter
Shout-out: Darryl Strawberry
Shout-out: Dwight Gooden
Shout-out: Americans with Disabilities Act of 1990
Shout-out: Windows 10
Shout-out: Payment Card Industry Data Security Standard
Blog post mentioned: Enhance Your Select Employee Group Relationships with an On-Site ATM
Shout-out: George Washington
Shout-out: Abraham Lincoln
Shout-out: Dwight D. Eisenhower
Shout-out: Craig’s friend’s dad
Shout-out: Verizon Communications
Shout-out: Craig’s wife
Place mentioned: New Orleans, LA
Place mentioned: Austin, Texas
Shout-out: J Carver
Shout-out: Craig’s older brother
Shout-out: Craig’s children
Book mentioned: Bible
Book mentioned: The Wealthy Barber: Everyone’s Common-Sense Guide to Becoming Financially Independent
In this episode:
[00:38] – Craig Helmers recalls his childhood dream, inspired by the 1986 NY Mets.
[02:27] – How does ATM USA assist credit unions?
[04:50] – Craig shares how credit unions can approach ATM management with ATM outsourcing.
[07:50] – How can credit unions leverage ATMs at SEG locations?
[10:02] – Craig talks about what solutions ATM USA is working on for the future.
[12:33] – Where does Craig like to travel, and what does he like about each city?
[14:32] – Craig encourages credit unions to reflect on these questions about their ATM management.