Thank you for tuning in to episode 69 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.
My guest on today’s show is Toby Mattson, Director of Community Partnerships at Elan Credit Card. Toby began his career in credit unions 30 years ago and shares how it led him to his role today. Elan Credit Card offers an outsourced credit card program to credit unions across the US. The team at Elan provides innovative solutions while removing costs, reducing risks, and improving the cardmember experience.
During our conversation, Toby and I chat about consumer trends and how credit cards play into financial well-being. He shares the many ways Elan continues to update credit card programs to match current consumer needs. Toby talks about Elan’s Charitable Giving program and the support they’re providing alongside their credit union partners in communities. Listen as Toby talks about the benefits of outsourcing credit card programs, protecting team culture and engagement, and making an impact in communities nationwide.
As we wrap up the episode, Toby talks about a leader who made a positive impact on his life and career, which book he recommends, and the cities he enjoys visiting the most. Enjoy my conversation with Toby Mattson!
Show notes from this episode:
What an amazing interview with Toby! Check out all the exceptional work his team is doing over at Elan Credit Card here.
Want to hear more from Toby? Click here.
Place mentioned: Schererville, IN
Place mentioned: Indianapolis, IN
Shout-out: Greater Cincinnati Credit Union
Shout-out: Corporate One Federal Credit Union
Shout-out: American Share Insurance
Shout-out: National Credit Union Administration (NCUA)
Place mentioned: Maine
Place mentioned: Hawaii
Historic event mentioned: COVID-19 pandemic
Shout-out: Southwest Airlines
Shout-out: Elan Charitable Giving
Place mentioned: Minneapolis, MN
Shout-out: Greater Twin Cities United Way
Shout-out: Paul Mercer
Shout-out: Ohio Credit Union League
Place mentioned: Nashville, TN
Shout-out: Toby’s children
Place mentioned: Chicago, IL
Shout-out: Governmental Affairs Conference (GAC)
Book mentioned: Tuesdays with Morrie by Mitch Albom
In this episode:
[00:41] – Toby Mattson dreamt of becoming a basketball player in his childhood. When did his dream change?
[02:35] – How did Toby pursue his current career?
[04:09] – Toby explains how Elan helps credit unions access credit card options for their members.
[06:29] – “We take care of all of that.”
[08:25] – How do credit cards play into financial wellbeing?
[09:58] – Toby talks about trends of credit cards among consumers.
[12:16] – How does Elan give back to communities?
[15:06] – Toby talks about a confident yet humble leader he admires.
[18:08] – Which cities are Toby’s favorite?
[20:34] – We learn through people and the experiences we share.
[23:31] – Toby offers advice about taking breaks from work.
[25:24] – Thank you Toby, and thank you for listening!