The CUInsight Network podcast: Transforming payments – Alacriti

Thank you for tuning in to The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest on today’s show is Stuart Bain, SVP of Product Management at Alacriti. Stuart shares his career journey that led him to his current role. Alacriti is a leading financial technology company dedicated to helping credit unions accelerate their digital payments transformation. The team is dedicated to providing solutions that empower clients to deliver the innovative digital payment experiences today’s members demand. 

During our conversation, Stuart and I chat about payment solutions evolving to provide seamless and efficient experiences. He discusses the benefits of these solutions and the importance of delivering a modern digital payment experience in today’s world. Listen as Stuart talks about embracing digital payment transformation and self-service options along with what is to come in the future.

As we wrap up the episode, Stuart talks about which car he would splurge on, which food chain he enjoys in Tennessee, and which tech hack he uses for balancing work and life. Enjoy my conversation with Stuart Bain!

Connect with Stuart:
Stuart Bain, SVP of Product Management at Alacriti
stuart.bain@alacriti.com
alacriti.com
Stuart: LinkedIn
Alacriti: LinkedIn | Twitter | Facebook | Instagram 

Show notes from this episode:
What an amazing interview with Stuart! Check out all the exceptional work his team is doing over at Alacriti here.
Want to hear more from Stuart? Click here.
Shout-out: Stuart’s grandfather 
Place mentioned: United Kingdom
Shout-out: HSBC
Place mentioned: United States
Shout-out: Orbipay Platform
Shout-out: Yahoo! 
Shout-out: RTP
Shout-out: TCH
Shout-out: FedNow 
Shout-out: ACH
Shout-out: Navy Federal Credit Union
Shout-out: PayPal
Shout-out: Venmo
Shout-out: Chase Bank
Shout-out: Bank of America
Shout-out: Verizon
Shout-out: Daniel Ekert 
Shout-out: Stuart’s wife
Shout-out: Rolex
Shout-out: Land Rover Defender 
Shout-out: Land Rover Series
Shout-out: Nashville, TN
Shout-out: Hattie B’s Hot Chicken
Book mentioned: Small Gods by Terry Pratchett

In this episode:
[00:39] – Stuart Bain talks about two specific jobs he dreamed of while growing up.
[02:53] – Stuart explains the three payment solutions that help credit unions with digital payments transformation.
[04:31] – Payments are the most frequent touchpoint of direct members and indirect members.
[06:29] – Automate your processes with self-service options.
[08:20] – Stuart talks about real-time payments and instant payment.
[11:00] – How can credit unions create optimal bill payment experiences?
[13:52] – What’s up next for Alacriti?
[16:33] – Stuart talks about liking cars.
[18:32] – Which city does Stuart like to visit?
[19:56] – Stuart encourages everyone to practice attentive communication.