THINK 24 Speaker Spotlight: David Mattin

Author & Founder of New World Same Humans; Co-founder of the Exponentialist

From the frontlines of trend analysis straight to Nashville’s stage, David Mattin is ready to demystify AI and the evolving customer experience at THINK 24. Internationally recognized for his expertise in emerging technologies, innovation, and social change, he’ll bring a forward-thinking perspective to this can’t-miss event.

David’s thought leadership, from his influential newsletter New World Same Humans to his pivotal role at The Exponentialist, brings a wealth of knowledge to the table—providing insights crucial for credit unions seeking to leverage technology to prosper.

His impact? Wide-reaching. David’s thought leadership spans Meta to Mastercard. He’s turned trends into strategies for the biggest names in tech. His work has graced The Times, Quartz, and Google Think Quarterly.

At THINK 24, David will share how AI shapes customer experiences today—and tomorrow – by looking at customer experience shifts and trends that further illuminate some of the key insights revealed in the proprietary CU Growth Outlook research, as well as high-level trends in machine learning and AI as they relate to personalizing the customer experience. His insights will help credit unions bridge the gap between high-level AI trends and their growth strategies.


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