Maintaining a Realistic Balance Between Marketing and Sales
by: Amy M. Bucaida, CUDE, VP Marketing/Communications, MCUA
Creating a balance between marketing and sales is an important step in ensuring your credit union efforts are successful. Throughout this article, I’m going to refer to your members as customers. I know full well they are members, but I believe by calling them customers when we talk about sales, we make a better connection with the sales activities. So, in advance, I apologize if I offend anyone.