
Member satisfaction: Inspect what you expect
In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. When a car maker ignores this principle, the impact is often devastating and can…
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In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. When a car maker ignores this principle, the impact is often devastating and can…
I shivered as the cold Kansas wind cut through my Toughskins jeans and wondered how long we’d have to do this dumb thing. It was Jan. 26, 1979, and along…