Your customers want everything fast and easy. Can FIs deliver?

Devesh Khare, Chief Product Officer at MeridianLink, discusses the shifting landscape of consumer expectations in banking, the obstacles institutions face in their digital transformation journeys and the critical role of partnerships and emerging technologies in driving meaningful change.

In this episode of the Banking Transformed podcast, The Financial Brand’s Jim Marous sits down with Devesh Khare, chief product officer at MeridianLink, a leading provider of cloud-based software solutions for financial institutions. Fresh off the MeridianLink LIVE event, Khare explores the biggest challenges and opportunities facing financial institutions in today’s rapidly evolving landscape. He shares his firsthand insights on the state of digital transformation in banking and the key strategies institutions must embrace to stay ahead of the curve.

As Marous and Khare dive deep into the complexities of modernizing legacy systems, creating seamless customer experiences and leveraging data and AI, a clear picture emerges: Success in the digital age requires a fundamental shift in mindset and a willingness to break free from the status quo.

Q: What were the most surprising or eye-opening themes that emerged from your conversations with financial institutions at the event?

Devesh Khare: One of the most striking themes that emerged from our conversations was the growing recognition that digital transformation is not a one-time event but an ongoing journey. Financial institutions are realizing that they need to continuously evolve and adapt to stay ahead of the curve. They’re looking for ways to progressively enhance their digital capabilities and create more seamless, personalized customer experiences.


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