If a member of your team is falling down on the job, approaching them with your concerns can be challenging. Despite your hesitations, it’s important that as their leader, you step up and confront them directly. Below are three things to avoid when addressing an employee to help make that awkward encounter just a bit easier.
Making it about you
The key to a successful encounter with the employee is to view the situation from their perspective. Remember that a sit-down with their superior is understandably a nerve-wracking experience for them. Helping them to feel at ease will allow them to feel more comfortable opening up to you which will make the experience more productive.
No matter how serious the confrontation may be, how many concerns you have, or how frustrated you are, take time before the discussion begins to collect yourself. Do not go into the encounter with a temper or with strong emotion. Being a leader means that even if tough situations arise, it’s up to you to remain professional and encouraging.
Make sure that all parties involved are fully aware of the reason for the encounter and what will be specifically discussed. That leaves no room for unrealistic expectations and also gives everyone involved the opportunity to be fully prepared.