Habitats for Humans
By Matt Monge It’s critical that we see organizations as habitats for human beings. It was while reading Parker Palmer’sThe Courage to Teachthat I stumbled across the preceding statement. That…
Syndicated
Strategies for SEG-Based Credit Unions
Like most entities found in nature and mankind, the credit union industry experiences lifecycles. These include times of change, growth and contraction. One of the more profound lifecycles to impact…
CUES New Leader Chuck Fagan Steps Up To The Plate Ready To Deliver
CUESformer captain of the ship Fred Johnson did some tremendous things for the organization during his 23 years at the helm. The organization's new President/CEO Chuck Fagan, who stepped into…
Addition by Subtraction
by Anthony Demangone As a society, we have a built-in inclination formore. If you aren't growing, you're dying. We need to do more, with less. And if you buy now,…
A Parting Chat with CUES Fred Johnson (part 2)
by Mike Lawson Here is part two of our discussion withCUES President/CEO Fred Johnsoncalling it a career after 23 years at the helm of the Credit Union Executive Society (CUES).…
Parting Chat with CUES Outgoing Pres/CEO Fred Johnson
As we all know by now,CUES President/CEO Fred Johnsonhas called it a career after 23 years at the helm of the Credit Union Executive Society. So before he vacated…
How Operation Best Wishes’ Walt Laskos Spreads Christmas Cheer For Members And Military
How about some uplifting news this holiday season? Well, there's nobody more qualified than Walt Laskos and hisOperation Best Wishes programthat allows credit union members to send holiday video…
Thank you, and Happy Holidays
by Anthony Demangone As 2012 draws to a close, I want to say thank you. From your emails and comments, I've learned a great deal. NAFCU works hard to make…
Six Quick Tips to Improve the User Experience for Mobile Banking
ByAbbey Smalley My name is Abbey Smalley, and I’m a Lead User Experience and Visual Designer for Perficient’s XD team. I have had the opportunity to work with financial institutions…
Aite Group’s Ron Shevlin on What FI Marketers Should Do With Twitter
We are back with part 2 of our discussion withAite Group'sRon Shevlin. This episode focuses on Ron's latest report: "What Bank Marketers Should Do With Twitter". We discuss why…
Aite Group’s Ron Shevlin on Credit Unions’ Online- and Mobile-Channel Strategies
Always an entertaining and highly informative time whenAite Group'sSenior Analyst Ron Shevlin (also author of the popular blogSnarketing 2.0) visits the show. Ron's wit and wisdom keep you on…
Getting to the Bottom of VISA’s V.me with TMG’s Brandon Kuehl
The payments space keeps inching closer and closer to a genuine, bonafide digital wallet and VISA just came out with the next inch that is getting us in the…
The “Disappeared”
Since the beginning of 2008, the year the financial crisis began, 1,175 credit unions have merged or otherwise closed for business according to NCUA’s 5300 Call Report data. These credit…
Post Election, MBL, Tax Exemption, And Cliff Diving With NAFCU’s Brad Thaler
Now that the elections have settled, Washington, D.C., has returned right where it left off -- mired in gridlock. Some things never change. One person who is all about…
Glatt Consulting HealthScore Video Archive and Transcript Now Online
Glatt Consulting founder Tom Glatt, Jr delivered a live video stream release of Glatt Consulting’s third quarter 2012 Credit Union Industry HealthScore. Tom discussed the surprising trends in the…
CU Journal 2012 Best Practices Winners with Frank Diekmann
Each year about this time we inviteCredit Union JournalPublisher Frank Diekmann on the show to deliver the good news about the latest batch of his magazine's Best Practice Award…
Filene’s Ben Rogers: For Deeper Member Relationships, Leverage Your Mobile Data
Always a good time whenFilene'sBen Rogers stops by the show. This time around he is spreading a little holiday cheer with valuable and practical credit union marketing info, discussing…
What is a Credit Union? Young People Don’t Know.
ByMelanie Friedrichs Next week Andera is hosting awebinarwith Tim McAlpine, the man behind theYoung and Freecredit union youth marketing movement, and that has given me enough of an excuse to…
CCUL’s Leading Lady Diana Dykstra Provides A Candid Recap Of 2012
Ok, you'll notice in my intro this episode is woefully out of date. In fact, it's two weeks past its run date. We were going to run it two…
NCUF’s Christopher Morris Provides the Latest CUAid.coop Donations for Hurricane Sandy Relief
We are more than a week removed from the Hurricane Sandy disaster, a storm that has claimed over 100 lives so far and has destroyed the lives of thousands.…
The Office’s Michael Scott and the Word “Boss”
by Matt Monge I was thinking the other day about the verbiage we use in the workplace. Now admittedly, I’m a bit of a nerd about this stuff, and…
À-la-carte Banking Becomes a Reality
BYSIMON ZHEN You can choose the parts for your new computer. You can select the features of your smartphone mobile-subscription plan. You can “build a bear.” Customization: a retail…
Is it Possible to Differentiate a Checking Account?
bySteve Topper How does one really define a breakthrough in product development? What is required to make an existing product uniquely different? Finally, is it possible to create an exciting…
Inside look at Hurricane Sandy’s Devastation with NJCUL’s Pres/CEO Paul Gentile
A couple days ago this video interview withNew Jersey Credit Union LeaguePresident/CEO Paul Gentile would have been impossible. With their power recently restored, Paul took time from his busy…