The latest from Lauren Culp

- by Dan Michaeli, CU Management

Tech time: Let’s talk about member service strategy

As member expectations continue to evolve, credit unions are increasingly seeking ways to deliver better digital service in real-time. While live web chat with a member service representative may have ...

- by Nikhita Gurukula, Alacriti

Zoomers: How much do they value real-time payments?

Generation Z doesn’t really remember a time when they couldn’t get what they want—instantly. With everyday experiences such as 3-day Amazon Prime deliveries and ubiquitous high-speed internet ...

- by Blake Charman, SmartVault

Increase workflow efficiency

Do you find yourself always hitting roadblocks? Or sending the same document to your clients or employees over and over again? It’s frustrating—not only for you and your ...

- by John Hannah, SWBC PersonalHUB

How to file a flood claim in 5 simple steps

Experiencing major damage to your beloved home after a flood can be devastating. Sadly, it doesn’t take very much water to cause thousands of dollars in damage to your ...